Kikai

Data deletion instructions

Last updated: 29 September 2026

What this page covers

This page explains how to request deletion of personal data that Kikai holds about you as a result of your interaction with a business that uses our AI messaging platform. This applies whether you messaged a business via WhatsApp, Instagram, Facebook Messenger, website chat, or by placing a voice call to its AI phone agent.

How to request deletion

  1. Send an email to roy962002@hotmail.com with the subject line Data deletion request.
  2. Include enough identifying information for us to locate your records. At minimum, one of:
    • The phone number you used on WhatsApp or voice calls
    • Your Instagram handle or account id
    • Your Facebook Messenger sender id
    • The website session id (shown at the bottom of the chat widget, if applicable)
    • The email address you provided on a lead form
  3. Name the business you were contacting so we can route the request to the correct tenant.
  4. We will confirm receipt within 3 working days and complete the deletion within 30 calendar days, as required by UK and EU GDPR.

What gets deleted

Upon a valid request, we remove the following from our production database:

  • Lead records containing your name, email, phone, company
  • Conversation records across all channels
  • Message contents (both inbound and AI-generated replies)
  • Voice call records (the number you rang from, the time and length of the call, and what it came to). Calls are not recorded and no transcripts are kept.
  • Messages you left for the business to ring you back
  • Appointments and notes the business holds about you

What may be retained

A limited amount of information may be retained where required by law or for legitimate operational purposes:

  • Aggregate, anonymised metrics (e.g. total message counts) that no longer identify you
  • Records required for anti-fraud, legal, tax, or audit purposes for the statutory retention period
  • Encrypted database backups for up to 30 days, after which the data expires automatically

Once retained records are no longer needed, they are permanently deleted as part of our routine retention cycle.

Third-party platforms

Deleting your data from Kikai does not delete any information held by the underlying platforms themselves (WhatsApp, Instagram, Facebook, Anthropic, Twilio, Deepgram, ElevenLabs, Google, Cal.com). To remove data from those services, you must contact them directly or use their in-product settings:

Your other rights

Data deletion is one of several rights you have under UK/EU GDPR. For the full list, see our Privacy Policy. You may also lodge a complaint with the UK Information Commissioner’s Office at ico.org.uk if you are not satisfied with our response.